Data Protection & Your Rights
jilid Privacy Policy for Philippine Players
Last updated: 2025. This Privacy Policy explains how jilid collects, uses, stores, and protects the personal information of players in the Philippines. By registering an account or using any part of the platform, you agree to the practices described here. We are committed to keeping your data safe and handling it with full transparency at every step.
What We Gather
Information We Collect
Account & Identity Data
When you register on jilid, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. This information is required to confirm that you meet the minimum age requirement of 21 years and are a resident of the Philippines. We may also collect a selfie or photo for KYC (Know Your Customer) verification in line with Philippine regulations. All identity documents are stored securely and accessed only by authorised personnel. You may be asked to update this information if it becomes outdated or if our compliance team requires re-verification. Providing accurate identity data is a condition of maintaining an active account on the platform. Incomplete or false information may result in account suspension pending review.
Usage & Activity Data
We automatically collect data about how you interact with the platform, including pages visited, games played, bets placed, session duration, and device information such as browser type and operating system. This data helps us understand player behaviour, improve platform performance, and detect unusual or potentially fraudulent activity. We also log IP addresses and approximate geographic location to ensure compliance with Philippine gaming regulations and to prevent access from restricted jurisdictions. Transaction records — including deposits, withdrawals, and bonus activity — are retained as part of your account history. This usage data is never sold to third parties and is used solely for platform improvement, security monitoring, and regulatory compliance. You can request a summary of your activity data at any time by contacting our support team.
Payment & Financial Data
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details such as e-wallet account references, bank account numbers, or mobile payment identifiers. Full card numbers and sensitive authentication credentials are never stored on our servers; payment processing is handled by certified third-party payment providers operating under Philippine financial regulations. We retain transaction records for a minimum period required by law to support audits, dispute resolution, and anti-money laundering compliance. If a withdrawal is flagged for review, our finance team may request additional documentation to verify the source of funds. All financial data is transmitted over encrypted connections and stored in access-controlled environments. Players are encouraged to review their transaction history regularly through the account dashboard.
Communications Data
When you contact our support team, submit a complaint, or respond to a survey, we collect and store the content of those communications along with your contact details and the date and time of the interaction. This allows us to track the resolution of your enquiry and maintain a consistent service history for your account. We may also send you transactional messages — such as deposit confirmations, withdrawal updates, and security alerts — via email or SMS. Promotional communications are only sent with your consent, and you can opt out at any time through your account settings or by following the unsubscribe link in any marketing email. We do not share your communication data with third parties for marketing purposes. All support interactions are logged for quality assurance and training purposes.
How Your Data Works For You
How We Use Your Information
Account Management
Your personal data is used to create and maintain your account, verify your identity, process transactions, and provide access to all platform features. Without this data, we cannot deliver the core services you signed up for. We also use it to enforce responsible gaming limits you have set and to communicate important account updates.
Security & Fraud Prevention
We analyse usage patterns and transaction data to detect and prevent fraud, money laundering, and unauthorised account access. Suspicious activity triggers automated alerts and manual review by our security team. This protects both individual players and the integrity of the platform as a whole.
Platform Improvement
Aggregated and anonymised usage data helps us understand which features players find most valuable, identify technical issues, and prioritise improvements. This data is never linked back to individual accounts when used for analytics. Our goal is to continuously improve the experience for all Filipino players on the platform.
Legal & Regulatory Compliance
We are required by Philippine law and our operating licence to retain certain records and to share data with regulatory authorities upon lawful request. This includes identity verification records, transaction histories, and responsible gaming interactions. We will always inform you of any such disclosure unless prohibited by law from doing so.
Your Control Over Your Data
Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have specific rights regarding your personal data. jilid is committed to honouring these rights promptly and transparently. Below is a summary of what you are entitled to and how to exercise each right.
Right to Access
You may request a copy of the personal data we hold about you at any time. We will provide this within 30 days of a verified request submitted through our support team.
Right to Correction
If any of your personal data is inaccurate or incomplete, you have the right to request a correction. You can update basic account details directly through your profile settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations under Philippine law.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time. Opt-out options are available in your account settings and in every marketing communication we send.
Right to Portability
You may request your personal data in a structured, commonly used format so that you can transfer it to another service provider, where technically feasible and permitted by law.
Right to Complain
If you believe your data rights have been violated, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first so we can resolve the matter directly.
Third Parties & Disclosure
When We Share Your Data
jilid does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your information only in the following limited circumstances, and always with appropriate safeguards in place. First, we share data with payment service providers who process your deposits and withdrawals; these providers are contractually bound to use your data only for payment processing and are required to maintain security standards equivalent to our own. Second, we may share data with identity verification and KYC service providers to confirm your eligibility to use the platform in accordance with Philippine regulations. Third, we may disclose data to law enforcement agencies, regulatory bodies, or courts when required to do so by a valid legal order or when we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of our players. Fourth, in the event of a business restructuring or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance. In all cases, we require any third party receiving your data to treat it with the same level of care and confidentiality that we apply ourselves. We do not share your data with advertising networks or social media platforms for targeting purposes.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or want to exercise your data rights, visit our FAQ centre for plain-language answers, or create an account to access your full privacy settings and data management tools.